Faq
At Voyager Transport Training, we take immense pride in delivering first-class training courses that are at the forefront of the industry. Our passion for what we do drives us to continuously improve and innovate. We embrace technology and forward-thinking approaches to ensure that our delegates receive the best possible training experience. You can trust us to provide training that not only meets but exceeds your expectations. Below are a series of questions that we are commonly asked about our services:
Why should I choose Voyager Transport Training above other training providers?
- Trust. You can trust us to support your business.
- Competitive prices. From booking to course completion, we challenge you to find better value for money.
- Flexibility. You can add and reschedule bookings 24 hours, 7 days a week.
- Efficiency. You only need to enter your details once.
- Course Material. Our courses are interesting and regularly updated, keeping drivers engaged.
- Support. Our friendly team is always happy to help, via email or phone.
- Pioneering. We’re bringing the transportation industry into the 21st century.
Our driver CPC courses
How many courses do you have?
Voyager have 6 Driver CPC courses that are suitable for truck/HGV drivers. Furthermore, there are 5 courses that are suitable for bus/coach/PCV drivers.
What courses are suitable for truck/HGV drivers?
All of our driver CPC courses are suitable for HGV drivers. They are: Vehicle Checks & Weight Dimensions, Load Security & First Aid, Health and Safety & Fire Marshal, Eco Driving & Vulnerable Road Users, Drivers Hours & Tachographs and Company Image & Driver Lifestyle.
What courses are suitable for bus/coach/PCV drivers?
5 of our 6 driver CPC courses are suitable for PCV drivers. They are: Load Security & First Aid, Health and Safety & Fire Marshal, Eco Driving & Vulnerable Road Users, Drivers Hours & Tachographs and Company Image & Driver Lifestyle.
Do the courses all count towards my 35 hours?
Yes, however this is only if you do not duplicate a course within your 5 year cycle.
How often do the driver CPC courses run?
Our courses run 7 days a week, all year round, including weekends and evenings. You can find our full course schedule on our booking portal: https://book.voyagertransporttraining.co.uk/.
What times do your courses start and end?
Our daytime courses start at 8am and finish at 4pm. There is a 15 minute break at 10am, a 30 minute lunch break at 12pm and a 15 minute break at 2pm.
Our evening courses start at 6pm and finish at 9:45pm. There is a 15 minute break at 8pm.
When do I receive my certificate?
Our best endevour is always to create and send certificate within a couple of hours of the course completing.
When do you upload my hours to DVSA?
At the time of creating the certificate, we will upload your hours to DVSA.
Can I pay by credit or debit card?
Yes, we take most major credit and debit cards. Our system is very secure and every effort is made for it to be as safe as possible. Our specialist internet payment partner’s primary focus is to ensure all transactions between us and your bank are safe and secure.
I only have a European Qualification Card, will my hours still be uploaded?
No, you will need to contact DVSA on 0300 123 7721, or email cpcre@dvsa.gov.uk to exchange your foreign card to a UK card. Upon receiving the card, you can then do your 35 hours of driver CPC training.
Can I do a CPC day course followed by a CPC evening course?
Yes indeed, providing the end dates for both courses do not fall on the same day.
What is an online course?
An online course is a course that is delivered online over the internet using an electronic device such as a phone, tablet or laptop. For communication reasons, each device must have a camera, microphone and speakers in good working order.
What software do you use for the training courses?
We use the Zoom meeting platform for the delivery of all online courses.
Our cloud-based online booking portal
What technologies does the Voyager booking portal use?
Our platform is written in Microsoft .NET and is hosted in Microsoft’s Azure cloud service so network security is as tight as it can be.
What is cloud computing?
Cloud computing is the delivery of computing services – including servers, storage, databases, networking, software, analytics, and intelligence – over the internet (“the cloud”) to offer faster innovation, flexible resources, and economies of scale.
What are some examples of other cloud computing systems?
Banking, social media platforms, eCommerce platforms like Amazon, and dating platforms are a few examples of cloud-based systems that are accessible from anywhere and work on most modern devices.
What are the thee main benefits of cloud computing based systems?
Accessibility, security and compatibility on devices that have an internet connection – from phones and tablets to laptops and PCs.
Why do I need to set up a free account prior to making a booking?
Basically, for efficiency reasons.
Having a confirmed email address gives confidence regarding communications via emails. For example, we can send your receipt, invoice, course links and course certificates with peace of mind that the email address that you provide is valid and working well between us and yourself.
Another example is you use your valid email address as your login credentials. This will allow you to add, edit, view or move your booking transactions. Not many training companies allow the delegates this sort of functionality!
Does the system remember what previous courses have been done?
Yes, the system holds all the training history for each driver showing the course name and date of completion along with the hours contributed.
Does the system export training records?
Yes, the system will export Excel files, clearly showing all past and future training information.
For drivers that cannot make the course, can I move the seat to a different date for free?
Providing the course is over 3 days away, you can move the seat onto another date. If within the 3 days, an administration charge may be applied.