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Terms and Conditions

Website usage

Welcome to our Voyager Transport Training website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of website usage, which together with our privacy policy governs Voyager Group Services Ltd’s relationship with you concerning this website.

The term The Voyager Group, Voyager Transport Training, “us” or “we” refers to the owner of the website, namely Voyager Group Services Ltd, whose registered office is Office 010 Upper Wortley Business Centre, 127 Upper Wortley Road, Leeds, England, LS12 4JG. The term “you” refers to the user or viewer of our website.

Terms and conditions of website usage

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
  • This website contains material which is owned by us. This material includes but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may lead to a claim for damages and/or be a criminal offense.
  • You may not create a link to this website from another website or document without Voyager Group Services Ltd’s written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Terms and conditions for the supply of training

These Terms and Conditions of Business are for the supply of training services by Voyager Group Services Limited (herein and hereafter called “the Company”) and are deemed to be accepted by the Client by the virtue of placing a booking for training services or for the engagement of Voyager Group Services Limited for any other services.

These Terms and Conditions of business are a legally binding contract between the Company and the Client and may only be varied by express agreement, in writing, by a Director of the Company.

  1. By enrolling in a course with the Company, all Clients commit to following any instructions or notices provided to them, whether verbally or in writing, by any member of the Company’s staff. It is mandatory for all Clients to abide by the Company’s safety protocols and meet the legal requirements outlined in the Health and Safety at Work Act 1974. They must also refrain from violating any statutory duties or inspections. 
  2. Clients are obligated to furnish the Company with truthful, precise, and reliable information consistently. Neglecting to do so, either by providing inaccurate information or by withholding relevant details, will lead to the immediate termination of training, with all fees being non-refundable. 
  3. For Driving Courses, a valid driving licence is to be carried at all times from the start of training and for the duration of the course, theory and practical test. Failure to produce a valid driving licence at the time of the theory or practical test will result in the test being immediately terminated, with all monies paid to the Company in relation to the test being forfeited. 
  4. All clients taking any Driver CPC or ADR training course with the Company must ensure they have uploaded an image of the front of their driving licence, and completed the ‘Attendance Eligibility Criteria’, prior to the course starting, using the online booking portal. Should the Client fail to provide this, the Company reserves the right to apply an administrative charge of £15. 
  5. All Clients taking any driver training course with the Company must ensure they have taken adequate rest before training, to comply with the Driver Hours and Regulations and the Road Transport (Working Time) Regulations 2005. 
  6. Clients enrolled in any Transport-related course must consistently possess and present a valid driving license that qualifies them for participation in the course. 
  7. Each individual must inform the Company of any medical condition that may affect him or her or others (e.g., epilepsy or diabetes). All such information will be kept in confidence. In addition, it is the responsibility of each individual to take appropriate medical advice as to whether they are fit to participate in training prior to the course starting. 
  8. Any Client found to be under the influence of alcohol or drugs will, with immediate effect, have their course terminated and will forfeit, in full, all monies. 
  9. If a Client is banned from driving during a course, all training will immediately cease, and all monies will be forfeited. 
  10. The Company retains the authority to perform a DVLA license verification check for a client participating in a driving course whenever necessary. 
  11. In the event of a Client not attending a course date or failing to complete a course, all monies will be forfeited. 
  12. The Company reserves the right not to admit, or to expel, individuals without liability if, in our absolute discretion, the behavior of the Client is inconsistent with that expected for the satisfactory delivery and management of training. 
  13. Should training take place at the Client’s premises, it is the Client’s duty to properly safeguard all instructors provided by the Company against any employer’s liability and third-party risks that may arise in connection with the provision of the Client’s training needs. 
  14. Where the client has requested training using their own equipment, the Client will accept full responsibility for all statutory requirements placed upon them by the relevant governing bodies and Acts, including the maintenance and safety of their vehicles, plant machinery, lifting equipment, protective clothing and all insurances, including any loss, injury or damage sustained during the training or arising out of neglect and/or breach of statutory duty by the Client or in any other way. 
  15. The Company will endeavor to provide an Instructor/Trainer for the full period of the training, but this cannot be guaranteed for all or part of the period. The Client accepts that no liability is attached to the Company for not supplying an Instructor/Trainer for part or the whole of the period of the booking. In the event of the Company being unable to provide an Instructor/Trainer for a training course, or part thereof, the Company will provide replacement training at the earliest possible opportunity without additional charge to the Client. 
  16. The Company will endeavor to provide reliable facilities, equipment and vehicles for the full period of the training, but this cannot be guaranteed either for all or part of the period. The Client accepts that no liability is attached to the Company for any failure of facilities, equipment, or vehicles for part or the whole of the period of the booking. In the event of the Company being unable to provide reliable facilities, equipment, or vehicles for a training course or part thereof, the Company will provide replacement training at the earliest possible opportunity without additional charge to the client. 
  17. It is the Client’s responsibility to ensure the safe custody of any material supplied by the Company during the training course, as replacement materials will not be issued. 
  18. The Company accepts no liability of any kind for any loss or damage to property, or for any other loss, including loss of earnings, profits or injury to persons arising directly or indirectly from any act or omission of the Company, even if such act or omission results from negligence, fraud or dishonesty. 
  19. All fees are payable in sterling (unless otherwise specified) and must be paid to the Company at the time of booking or upon receipt of an invoice or via terms applied on invoice. Services will not commence unless payment in full has been received by the Company. 
  20. The Company reserves the right to amend course dates and will make every effort to inform the Client of any changes in course dates or cancellations. Any cancellations or amendments made by the Company are free of financial penalty by the Client and the Client will be offered the next available training date. 
  21. Where a booking is subsequently rescheduled at the request of the Client, the Company reserves the right to apply the following charges: 
    • If a non-practical training course is rescheduled at more than 3 calendar days’ notice before the course date, the change may be made without charge, providing that the Client does so using the online booking portal. Should the Client not use the online booking portal, the Company reserves the right to apply an administrative charge of £15 to reschedule the course on behalf of the Client; 
    • If a non-practical training course is rescheduled 3 calendar days or less before the first day of training, a charge of 50% of the course fee will be payable. The Client will also have to repurchase any pre-booked, non-refundable examinations, tests and invigilation services. 
  22. Where a booking is subsequently cancelled at the request of the Client, the Company reserves the right to obtain the following refunds: 
    • If a non-practical training course is cancelled with more than 30 calendar days’ notice before the course date, a refund may be granted for 75% of the course fee element;  
    • If a non-practical training course is cancelled between 15 and 30 calendar days’ notice before the course date, a refund may be granted for 50% of the course fee element;  
    • If a non-practical training course is cancelled between 8 and 14 calendar days’ notice before the course date, a refund may be granted for 25% of the course fee element;  
    • For cancellations made on a non-practical training course 7 calendar days or less before the first day of training, no refund will be given.  
  23. All monies paid for medical examinations, theory tests, driving tests, course materials, invigilation fees, OCR Case Study examinations and online study modules are non-refundable.  
  24. For cancellations of Driver CPC training courses, the upload fees will be refunded in addition to the refunds outlined above. 
  25. For cancellations of ADR training courses made prior to the course commencing, the SQA examination fees will be refunded in addition to the refunds outlined above. 
  26. No refunds will be given to any candidate who fails to attend a course for whatever reason or who fails to complete the course. 
  27. Cancellations will only be accepted in writing. The date at which the Company receives the written cancellation request will be regarded as the date of cancellation to which the refunds above will then apply. 
  28. Where a Client has booked Periodic CPC training but does not meet the attendance eligibility criteria due to not having completed Initial CPC training, no refunds will be given. The Client may, however, offset any monies paid against the cost of Module 2 and 4 Combined Initial CPC course. 
  29. Where a driving test is cancelled on the day of the test itself, due to bad weather conditions, the Client will be eligible for a refund of the test fee from the Driving Standards Agency. In this event, the Client will be liable for the full charges for the vehicle and Instructor time for which it was originally hired. 
  30. Any payment for a booking made by cheque that is returned to us unpaid by the bank for any reason, will incur an administrative fee of £25.00. 
  31. The Company reserves the right to update and amend these Terms and Conditions at any time.