Skip to content
Motorway

Terms and Conditions

Website usage

Welcome to our Voyager Transport Training website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of website usage, which together with our privacy policy governs Voyager Group Services Ltd’s relationship with you concerning this website.

The term The Voyager Group, Voyager Transport Training, “us” or “we” refers to the owner of the website, namely Voyager Group Services Ltd, whose registered office is Office 010 Upper Wortley Business Centre, 127 Upper Wortley Road, Leeds, England, LS12 4JG. The term “you” refers to the user or viewer of our website.

Terms and conditions of website usage

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
  • This website contains material which is owned by us. This material includes but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may lead to a claim for damages and/or be a criminal offense.
  • You may not create a link to this website from another website or document without Voyager Group Services Ltd’s written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Terms and conditions for the supply of training

  1. These Terms and Conditions of Business are for the supply of training services by Voyager Group Services Limited (herein and hereafter called “the Company”) and are deemed to be accepted by the Client by the virtue of placing a booking for training services or for the engagement of Voyager Group Services Limited for any other services.
  2. These Terms and Conditions of business are a legally binding contract between the Company and the Client and may only be varied by agreement, in writing, by a Director of the Company.
  3. By booking any training course with the Company, all Clients will commit to any instructions or notices provided to them, whether electronically, verbally or by any member of the Company’s staff.
  4. It is mandatory for all Clients to abide by the Company’s safety protocols and meet the legal requirements outlined in the Health and Safety at Work Act 1974. They must also refrain from violating any statutory duties or inspections.
  5. Clients are obligated to provide the Company with truthful, precise, and reliable information consistently with regards to their training. Neglecting to do so, either by providing inaccurate information or by withholding relevant details, will lead to the immediate termination of training, with all fees being non-refundable.
  6. Prior to any course, each delegate must inform the Company of any medical condition that may affect him or her or others (e.g. epilepsy or diabetes). All such information will be kept in confidence. In addition, it is the responsibility of each individual to take and follow appropriate medical advice prior to the course starting.
  7. For all courses, delegates should be available for registration 15-30 minutes prior to the course start time. Upon registration delegates must show valid identification. Valid identification includes:
    • A photo card driving licence
    • A valid passport
    • A digital tachograph card
    • A Driver Qualification card (also known as a CPC card)
  8. In the event of a Client being unable to register, missing registration, not attending a course or failing to complete a course, all monies paid will be forfeited.
  9. Any Client not following the Company code of conduct will, with immediate effect, have their course terminated and will forfeit, in full, all monies paid.
  10. Any Client found to be under the influence of alcohol or drugs will, with immediate effect, have their course terminated and will forfeit, in full, all monies paid.
  11. Course eligibility must be confirmed prior the course commencing via the web booking portal. Failure to supply this will result in delayed certificates/DVSA uploads. A £25 administration charge will also be required to cover retrospective administration costs.
  12. When a booking is cancelled at the request of the client, the client must inform the Company by email to info@voyagergroup.co.uk. The number of days between the email date and the booking start date will be taken as the number of days’ notice given:
    • Less than 8 days’ notice – no refund.
    • Between 8 and 14 days – 25% refund may be granted.
    • Between 15 and 30 days – 50% refund may be granted.
    • More than 30 days’ notice – a 75% refund may be granted.
  13. The Company reserves the right to amend course dates and will make every effort to inform the Client of any changes in course dates or cancellations. Any cancellations or amendments made by the Company are free of financial penalty by the Client and the Client will be offered the next available training date.
  14. When a Client is requesting for a booking to be rescheduled, the Company reserves the right to apply the following terms:
    • For ADR or Transport Manager CPC Courses, courses cannot be rescheduled without 30 days’ notice.
    • For Driver CPC/OLAT/Transport Manager Refresher courses, a £25 rescheduling charge will apply to cover administration charges. Please note these courses can be rescheduled in the web portal FOC where 5 days or more notice is given.
  15. For all ‘Return to Driving (RTD)’ CPC courses:
    • The Client must attend the first booked date of the Return to Driving course in order to receive the subsequent hours. Failure to attend this first RTD course date will result in the client losing the additional hours purchased within the booking offering.
    • Upon the client failing to attend a subsequent pre-paid CPC course, this will result in the client being charged in full for a replacement seat in the future.
    • All pre-paid additional hours must be used within 12 months of the initial RTD Course. For any unused hours these hours will be forfeited with no refund for the customer.
  16. For ADR Bookings, all ADR exams/resits must be sat within 16 weeks of sitting on the course, otherwise the course will need to be rebooked and will need to be purchased in full again.
  17. Should training take place at the Client’s premises, it is the Client’s duty to properly safeguard all instructors provided by the Company against any employer’s liability and third-party risks that may arise in connection with the provision of the Client’s training needs.
  18. Where the client has requested training using their own equipment, the Client will accept full responsibility for all statutory requirements placed upon them by the relevant governing bodies and Acts. including any loss, injury or damage sustained during the training or arising out of neglect and/or breach of statutory duty by the Client or in any other way.
  19. The Company will endeavour to provide an Instructor/Trainer for the full period of the training, but this cannot be guaranteed for all or part of the course. The Client accepts that no liability is attached to the Company for not supplying an Instructor/Trainer for part or the whole of the period of the booking. In the event of the Company being unable to provide an Instructor/trainer for a training course, or part thereof, the Company will provide replacement training at the earliest possible opportunity without additional charge to the Client.
  20. The Company accepts no liability of any kind for any loss or damage to property, or for any other loss, including loss of earnings, profits or injury to persons arising directly or indirectly from any act or omission of the Company, even if such act or omission results from negligence, fraud or dishonesty.